Quality Statement

We will continuously strive to exceed the expectations of our clients and other stakeholders of our business.  Our quality objectives are:

  • To actively promote high-quality standards and support our team to have quality at the centre of their working life
  • To provide time and resources to our team, to undertake the necessary training required, to provide a quality service
  • To provide our team with a working environment that is comfortable, healthy and free from undue pressure
  • To monitor the workloads and capacity of our team to ensure they do not work unnecessary overtime and have breaks that provide them with opportunities to refresh and recharge
  • To continuously improve the quality of our processes and procedures
  • To undertake regular risk reviews
  • To ensure our policies and procedures comply with all relevant legislation and have a monitoring system in place to identify relevant changes to legislation
  • To design procedures that include an independent review of client work
  • To take into consideration the way we choose to do our work has on the environment, seeking opportunities to have a zero or positive impact
  • To have a Quality Management System that actively supports our quality objectives and provides time and resources to those responsible for running the QMS